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Eye Care Excellence

Love your eyes @ Eye Care Excellence 
                       OPTOMETRIST, SCHOOLVISION & CONTACT LENS PRACTITIONER. 34 MARKET STR, ulverston, la12 7lr.
               TELEPHONE: 01229 587050 /581838

Privacy Policy for Patients


EYE CARE EXCELLENCE processes personal information that relates to patients and is therefore required by law to comply with the Data Protection Act 1998 (DPA), which protects your privacy and ensures that your personal information is processed fairly and lawfully.

Our Commitment to Patients


EYE CARE EXCELLENCE is committed to ensuring that it complies with the DPA and applies ethical principles to all aspects of its work to protect the interests of patients and maintain the confidentiality and security of any personal information held in any form by the practice.

Why Does the Practice Hold Personal Information About Me?


We keep information about you to:

  • ensure the optical team can contact you easily;
  • provide you with the best possible optical care;
  • provide care for you under the NHS and enable administration of the NHS.
  • What Personal Information is Kept?

Personal information includes facts (e.g. treatment you have had) and opinions (e.g. any concerns you or your optician might have about your eye health). To provide the best possible care for you, accurate and comprehensive personal information is required. The following records are kept and updated regularly:

  • personal information and contact details, including your name, address and date of birth;
  • eye, social and medical histories (e.g. past or current medical conditions, current medication, the name of your GP);
  • results of the examination of your eyes and eye health, including eye scans - if you have chosen to have these;
  • information about appointments;
  • any treatments and their costs;
  • any proposed care, including advice we give to you and referrals.
  • any concerns you or your optical team might have;
  • details of your consent or lack of consent for specific procedures;
  • correspondence with other healthcare workers that relates to your care.
  • How is My Personal Information Processed? Sharing Relevant Information

To provide you with appropriate care, we might need to share personal data with:

  • another Optometrist, Ophthalmologist or another health professional who is caring for you;
  • your GP;
  • a laboratory (eg your prescription is sent off to be filled);
  • NHS payment authorities;
  • the Benefits Agency, if you are claiming exemption or remission from NHS charges;
  • a private eyecare scheme, if you are a member.

In these cases, only the minimum information required will be shared. Rarely, the law requires us to pass on information to prevent serious crime or injury. Where possible, we will inform you of requests to share personal information.

Storage and Retention of Personal Information

We keep patient records for adult patients for a minimum of 10 years and for child patients until the age of 26 years old.

We will not keep records for longer than necessary and after they are no longer required, records will be incinerated or shredded.

Personal information is stored on a secure password-protected practice computer system and a manual filing system; only authorised practice staff have access to these systems. Back-ups of these data are made regularly, in line with the DPA.

Your Right to Access Personal Information

You have the right, under the DPA, to request a copy of the information held on you by our Practice. If you would like to make a request, please send this in writing to the Company Director at the address below:

Company Director

Eye Care Excellence

34 Market Street


LA12 7LR.

We do not charge a fee for this information, and will respond to your request within 40 days of its receipt.

(Page will be updated as regulations change.)